Strengthen your interpersonal skills


Asking the right questions at the right time is quite an art, useful to master. Questioning enables you to hand over to another person, or to clarify certain points, but it can also generate a sensation of oppression. This course will give you the keys to better understand how your questions influence listeners and to better use questioning.

Empathy is also an essential component of communication. If one of your colleagues or staff members needs to talk to you about a situation or if there is a feeling of tension… without empathy, frustration and misunderstanding can build up. This course will enable you to assess your level of empathy and to practice using empathy in different situations.


On completion of this course, you will have a greater understanding of:


  • Asking questions
  • Active listening
  • Showing empathy
  • Beware of misinterpretations!
  • Anticipate emotional situations
  • Improve communication within your team
  • How to improve communication in your remote team
  • Make technical issues in virtual meetings a thing of the past!
  • Accept conflict
  • Reframe situations
  • Control your reactions
  • Tell stories
  • Share your emotions
  • Carpe diem
  • Denying problems can make them worse



CPD Points: 2

CPD Duration (hours): 2

Access: 12 months from purchase date

Price: £60.00 (excludes VAT)