Consumer Law - Distance selling, doorstep selling and enhanced enforcement measures

Overview

This course provides an overview of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which deal predominantly with the rules on distance selling and doorstep selling. There will also be a brief summary of enhanced rights given to consumers by the Consumer Protection (Amendment) Regulations 2014.

Learning Outcomes

By the end of this presentation, delegates will

  • be able to understand the key provisions of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
  • be familiar with the distance selling rules including the time periods for cancellation and refunds that apply as well as the rules concerning pre-ticked boxes and use of premium rate telephone help lines
  • understand the rules relating to doorstep selling including the cancellation rules and time periods
  • have an awareness of the key provisions of the Consumer Protection (Amendment) Regulations 2014
  • be familiar with the enhanced rights available to consumers by way of unwinding, refund and compensation

CPD Points: 1.5

CPD Duration (hours): 1.5

Access: 12 months from purchase date

Price: £45.00 (excludes VAT)
Quantity: