Key Performance indicators

Key Performance indicators


Good performance management is fundamental to organisational success. Many organisations still focus too much on the financial aspect of performance. This is typically the verdict after the event so opportunities for earlier action and/or decisions will have been missed. In addition, research has shown that non-financial intangible aspects contribute the majority of market value for many organisations. It’s therefore important to develop or assess existing KPIs using such frameworks as Kaplan & Norton’s balanced scorecard.

On completion of this course, you will have a greater understanding of:

  • the limitations of financial information
  • the categorisation of Key Performance Indicators (KPIs) by reference to Kaplan & Norton’s balanced scorecard approach
  • the different approaches to selecting KPIs with examples across the four perspectives of the balanced scorecard
  • the criteria derived by David Parmenter to define what might be seen as ‘true’ KPIs.

CPD Points: 1

CPD Duration (hours): 1

Access: 12 months from purchase date

Price: £30.00 (excludes VAT)